The information below is for
residents of Hillingdon. If you live in the borough of Ealing, please
for details of services.
You can also access a wide range
of self-help advice and information online at the Citizens Advice website:
Advice and information from our
bureaux in Hillingdon is free to all members of the public who live in the
London Borough of Hillingdon. Click on the following link to check whether
you are eligible,
Save yourself a visit to the bureau and access our initial assessment
0344 848 7903
Monday to Friday 9.30am to 3.30pm.
(Calls cost 5p per minute from a BT landline).
An initial assessment will be made
to quickly establish the nature of your enquiry and assistance offered
from a range of advice and information services. (An automated information
service is provided at other times).
Assessment Call-back Service for Residents of Hillingdon
- if there’s a queue on the
Adviceline, for your convenience and a choice of times, request a
call-back by clicking on the following link and we will phone you for your
Each of our three bureaux provide a reception service, offering initial
assessments and assistance from a range of advice and information
services, including appointments with our advisers and other agencies
providing pro bono advice (free of charge). Click
Core Services Leaflet for details of open times.
Call in at the times below and our
Information Assistants will help you find information relevant to your
Hayes CAB: Tuesdays and Thursdays 9.00am – 1.00pm
Uxbridge CAB: Mondays, Tuesday, Wednesdays and
Thursdays 9:30am – 4.00pm
Ruislip CAB: Mondays and Wednesdays 9:30am - 12:00pm
Capitalise - Debt Advice
This debt advice service includes
advice on income maximisation, money management and debt options
(including Debt Management Plans, Debt Relief Orders and Bankruptcy).
Access to the project can be made via our Adviceline, face to face
assessment at the bureaux (see the
Core Services Leaflet) or by emailing
Money Advice for Tenants
This is a ‘fast track’ service for council tenants with rent arrears,
funded by Hillingdon Housing Service. Many potential evictions have been
averted by successful negotiation of affordable repayment plans for
priority and non-priority debts. Your Housing Officer may refer you to the
service or you can refer yourself by phoning 01895 556056 or emailing
Mental Health Money Advice
If you live in Hillingdon, have mental health needs and need help with
Welfare Benefits and / or Debt Advice we can provide you with an easily
accessible and well-informed, free service that gives information, advice
The service is delivered by an
experienced debt and welfare benefits caseworker assisted by a Project
Facilitator and a team of specially trained volunteers. You can make
contact by coming in to the bureaux, by phoning 01895 277304 or emailing
You can also ask your Mental
Health Team to refer you using the referral form by clicking
referral form for organisations or you can refer yourself to the
service by clicking
self referral details.
The Project Facilitator will
contact you to assess your advice needs through a gateway (or triage)
process, this may result in giving you relevant information, an
appointment to see an adviser or referral to a solicitor depending on your
Energy Best Deal Extra
now provide you with one-to-one advice on energy issues throughout the
year. If you are concerned about your energy bills and how to make
savings, request an EBDX appointment by phone (0344 848 7903) or telephone
call-back request, visit to the bureaux or by emailing
at Outreach Venues
We also provide advice to service
users at Hillingdon AIDS Response Trust.
Click here for
feedback by clients on our services.
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